By placing an order with Koko Bay you agreeing to our terms and conditions.


You can review the most current version of the Terms of Service at any time at this page.

Last updated 14/11/2020


Contract of sale:

All orders are subject to availability and confirmation of the order price.


We do not offer refunds or exchanges on any of our products, this is a legal agreement when purchasing from Koko Bay.


All sales are final, once payment is received orders cannot be cancelled or amended.


Products with any manufacturing faults may be returned at owners discretion, all orders returned for being faulty will be checked carefully for any tampering by our packaging/returns team.


A breach or violation of any of the Terms will result in an immediate termination of your Services


We are not responsible if information made available on this site is not accurate, complete or current.


Our site pages will guide you through the steps you need to take to successfully place your order. This process allows you to check and amend any errors before submitting your final order. Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point.


After you place an order by clicking 'Confirm and Pay', you will receive an e-mail from us to the address you provided acknowledging that we have received your order. We will then send you a further email to confirm that the items have been despatched.


Prices for our products are subject to change without notice. These changes will not affect orders that have already been placed.


All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.


We shall not be liable to you/any third-party for any modification, price change, suspension or discontinuance of the service.


The price of an item includes VAT however does not include any delivery charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges on our Delivery options page. 



Please note that items are subject to our availability. If an item is mistakenly out of stock for any unforeseen reason we will notify you as soon as possible and you will be refunded where we have already taken payment.


The images of items on our site are for illustrative purposes only. We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display accurately reflects the colour of the item. Your items may vary slightly from those images.


We reserve the right to limit the quantities of any products that we offer.


We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.


We reserve the right to discontinue any product at any time. 


We reserve the right to refuse an order for example if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect any fraudulent activity. If we are unable to supply you with an item in these circumstances we will inform you of this by email.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


Our products are shipped from the United Kingdom. If our goods are shipped to a location outside of the European Union, local sales taxes may be payable when the goods are received by you. The cost of any sales taxes payable in your country/state are not included in the price stated and you will be liable to meet these costs directly, if they are applied. Different sales tax rates apply depending upon the country/state in which you are located.


Exclusions apply. See individual items for details.

Discounts do not apply to delivery charges.


Registered in the UK - 11364020