How To Return

RETURNS 

All returned items will be provided with a store credit only.

This does NOT affect your statutary rights.

Please click below to print your form (works best from a laptop/computer) or email us.

Returns Form

SALE ITEMS ARE NON RETURNABLE

We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise from UK customers only. 

We cannot accept returns for any swimwear, jewellery, accessories e.g hats & caps, or underwear.

Returns cannot be made by customers from outside the United Kingdom as UK custom charges are curently too high.

A returns form will be provided in your package and details the returns address. Please remember to print your name and order number so we can reach you.

Swimwear

Due to hygiene reasons we DO NOT accept returns on any swimwear.

All returned items will be provided with a store credit only.

If discounts were applied at checkout the credit note value will reflect the discounts used.

You may place an new order for your desired item using the store credit code you will be provided.

Please note when re-ordering you cannot use any store discounts if you are using a credit note code.

Return Policy

All eligible items must be returned within 14 days of receipt. Returns attempted outside of this 14 day deadline will be denied and returned to customer.

The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as Koko Bay will not be responsible for items lost in transit when being returned to us. 

Your returns form MUST be included when returning any item(s).

Items must be unworn and unwashed and free of any smells.

Items must be free of any stains/markings e.g. Fake tan/Make-up. Items must be returned in original packaging, 

have all tags, including any original hangtags still attached.

All returns will be processed within 14 business days of receiving your item.

SALE Items

We do not accept returns for sale items 

Any final SALE items which are attempted to be returned will be refused upon delivery and returned to the sender.

Store Credit

Store Credit will be provided in the form of a code sent to the email address provided at the time of the origional order.

Store Credit can only be used online at our website, www.kokobay.co.uk.

Store Credit cannot be transferred to another person or account. Please treat Store Credit like cash.

Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.

Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

Store credit has no expiration date

Store credit is provided in Great British Pounds (GBP)

Return shipping fees will apply for all store credits issued.

Faulty Items

If you recieve faulty goods e.g manufacturing faults - please contact us via email info@kokobay.co.uk.

​Please return all faulty items to our returns address after speaking to us.

Faulty items will be replaced and sent back out to you at no extra cost, and your return shipping will be paid back to you.