Standard shipping(£2.99) - 3-5 working days. Orders do not get dispatched on weekends, only Monday-Friday, however still get delivered on Saturdays.
Express shipping(£3.99) - 1-3 working days. Order before 12pm for same day dispatch. Orders after 12pm will be dispatched the next working day. Orders do not get delivered/dispatched on weekends.
Evri next day delivery (£5.99) - order before 12pm for same day dispatch. Anything ordered after 12pm will be dispatched the following day. Please note anything ordered after 12pm Friday will be dispatched the following Monday (or Tuesday if it is bank holiday).
Royal Mail next day delivery(£7.99) - order before 3pm for same day dispatch.
Rest of the world:
Standard shipping(price dependant on destination) - delivery aim 8-15 working days. Please note however that once the parcel has left the UK we can no longer be responsible for it.
Fill in the form for each item you are returning, along with your name, order number and date received.
Re-pack the item in the bag with labels and tags still attached (you
can reuse our bags to make this easier). Our returns address is in the
top right corner simply cut and stick this onto the parcel.
We advise our customers to use a tracked service to return any
parcels and obtain proof of postage as we will not be held liable for
missing parcels.
You will be issued with a CREDIT NOTE for the total price you bought
each returned item. If discounts were applied the credit note value
will reflect the discounts used. Please note you cannot use a discount
code when repurchasing with a credit note.
Not to worry, it may just be the case that the email has gone into your junk folder, so please check there. If you still can't find it, email us (info@kokobay.co.uk) with the full name you used to place your order we can check it from our end and issue you with an order number, and resend your tracking code if it has already been dispatched.
Please double check your email when entering it at checkout as this may also be the cause.